FAQ - Frequently Asked Questions

Welcome to the Order Tracking FAQ page! We understand that tracking your order is important to you, and we're here to help answer any questions you may have. Below, you'll find answers to some common inquiries about tracking your Omega Roll order.

1. How can I track my order?

To track your order, simply visit our website and navigate to the "Order Tracking" page. Enter your order number and email address, and click on the "Track Order" button. You will then be able to see the current status and location of your package.

2. How long does it take for my order to be shipped?

Once your order is placed, it typically takes 1-2 business days for our team to process and ship your items. You will receive a shipping confirmation email with a tracking number as soon as your order is on its way.

3. Why is my tracking information not updating?

It's important to note that tracking information may take some time to update. After your order is shipped, it may take up to 24-48 hours for the tracking details to be available. If you're experiencing a delay in tracking updates, please be patient and check back later.

4. My tracking shows that my package has been delivered, but I haven't received it. What should I do?

If your tracking information indicates that your package has been delivered, but you haven't received it, we recommend taking the following steps:

- Check with your neighbours or household members to see if they may have accepted the package on your behalf.

- Contact your local post office or courier service to inquire about the delivery status and any possible delivery attempts.

- If you still cannot locate your package, please reach out to our customer support team at omegarollstore@gmail.com. We will assist you in resolving the issue and ensuring that you receive your order.

5. Can I change the shipping address after placing my order?

Unfortunately, we are unable to change the shipping address once an order has been placed. We kindly ask that you double-check your shipping information before completing your purchase to avoid any delivery issues.

6. My tracking number is not working. What should I do?

If your tracking number is not working or showing any updates, please contact our customer support team at omegarollstore@gmail.com. We will investigate the issue and provide you with the necessary assistance to track your order.

If you have any other questions or concerns regarding your order tracking, please don't hesitate to reach out to us. We're here to ensure that your Omega Roll dice set arrives safely and promptly!